Shipping Policy

Order processing

Orders are normally processed within 1 to 5 business days after payment confirmation, excluding weekends and public holidays. Special orders, custom tuning, backordered items and manufacturer-direct items can take longer. We will contact you about material fulfillment delays.

Domestic shipping rates and estimates

We ship to supported United States destinations shown at checkout. Available methods, shipping fees and any estimated delivery date are displayed at checkout. Transit estimates begin after dispatch and are not guaranteed unless the selected carrier service expressly provides a guarantee.

Supplier-direct shipments

Some performance parts may ship directly from manufacturers or distributors. Multi-item orders can be delivered in separate parcels and may generate more than one tracking number.

Local pickup

Local pickup is available only when the option is actively offered at checkout. If offered, wait for a ready-for-pickup confirmation before visiting the designated pickup address. A business mailing address should not be treated as a pickup location without confirmation.

International shipping

International shipping is available only to destinations presented at checkout. Shipping prices are displayed before payment. Customs duties, import VAT, brokerage and other destination-country charges may apply and, unless clearly included at checkout, are the customer’s responsibility. Customers should verify product import and installation rules in their jurisdiction.

Tracking your order

After dispatch, you will receive a shipment confirmation with tracking details where available. Carrier tracking may take up to 48 hours to appear. If a shipped order has still not arrived 21 days after shipping confirmation, contact info@thetoughberry.com with your name and order number so we can investigate; this is an inquiry trigger, not a promised delivery date.

Address changes

Please check the shipping details before placing the order. Contact us promptly to request a correction; rerouting may be impossible after dispatch and carrier charges may apply.

Damage, losses and incorrect deliveries

If a parcel arrives damaged or you receive incorrect goods, contact info@thetoughberry.com promptly with your order number and photos of the item and packaging. We investigate missing shipments with our delivery partners and provide remedies as required by law.

Restricted products

Certain tuning or exhaust products may have shipping or use restrictions based on emissions, safety, export or local laws. We may refuse or cancel an order that cannot be legally supplied to its destination, with any legally due refund.

Returns

Please refer to our Return & Refund Policy for eligible returns, shipping responsibilities and refund information.

Shipping assistance

Toughberry Tuning & Exhaust | 5008 Grandview Ave, Odessa, TX 79762 | (432) 258-2956 | info@thetoughberry.com